COVID-19 response

High standard of safety measures

Our company is committed to providing our clients and staff with a high standard of safety measures during these uncertain times. Our priority has always been the health and safety of our clients. Below is a description of the steps we have taken as an organization to ensure your peace of mind when receiving our services.

What Our Team Is Doing To Protect You During COVID-19

All of our staff are provided with Personal Protective Equipment and, when necessary, are required to use use medical grade masks, gloves, and face shields. While hand sanitizer and disinfectant wipes will be made available, our clients are encouraged to have soap, paper towels, disinfectant, and any necessary cleaning supplies readily available throughout the home to assist with any cleaning.

We are taking steps to ensure that our staff work with a limited group of clients to reduce the chance of spreading the virus. Our staff are following all preventative safety measures, including social distancing and limited contact.

Screening For Care Providers And Clients

  • Care Providers

All staff performing client visits will conduct self-monitoring practices and fit for work screening as stated by the Ministry Of Health. This is in addition to phone and temperature screening practices established by True Compassion Home Care.

The staff will call a member of our management to confirm that they are clear of any signs or symptoms of COVID-19 and that they can safely provide home care services before they enter a client’s home. A temperature screen is completed before starting each shift.

  • Clients

Our care providers will complete an over-the-phone screening with each client prior to a scheduled visit. If it’s not possible to conduct the screen over the phone, it will be safely completed by the care provider at the client’s home.

If you are expecting any visitors during your scheduled time, we kindly ask that you inform your care provider as any guests will also need to be screened for added safety measures.

What To Do If You Have A Positive Screening

  • Care Providers

In the event of a positive screen, our care providers are asked to call 811 and speak with a public health nurse to confirm if they need to schedule an appointment for a test.

Care providers can even complete a self assessment and schedule an appointment for COVID-19 testing online with Health Care Workers Alberta Health Services link. While waiting for the results of the test, care providers are expected to remain in self isolation until they receive the call from the testing facility or text confirming the test results are negative.

If the test result is positive, staff must notify their immediate supervisors and begin the 10-day isolation protocols required by law. Staff can resume work after the 10 days or when symptoms resolve after the 10-day isolation period.

  • Clients

If clients show any symptoms upon screening, they are required to immediately self isolate, call 811 or use the following Alberta COVID-19 Community Screening and Testing web link to determine the need for further testing and notify True Compassion staff.

All testing for COVID-19 will take place through hospitals, assessment centres, and/or through primary care providers.

If clients are referred to hospital (e.g., emergency department) for testing, True Compassion staff will coordinate with the hospital, local public health unit, paramedic services, and the client, to make safe arrangements for travel to the hospital while incorporating Droplet and Contact Precautions.

All referrals to hospital should be made through the 811-health link line.

If a client is very ill and requires acute care, True Compassion staff will call 911 and let them know that the client has symptoms of COVID-19.

Reporting of Positive Screening

All positive screens, whether from the care provider or client, must be reported to True Compassion supervisors for the records to be maintained and shared with the Ministry of Health of Alberta. This is in accordance with Alberta Health legislation.

Both staff and clients are encouraged to install ABTraceTogether mobile app to help with contact tracing activities through out the province in the event of a positive test which helps to reduce the spread of COVID-19 within the community.

Act safe to prevent the spread

The COVID-19 test detects if the virus is in your nose or mouth. It is important that you understand what it means if your COVID-19 test is positive.

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You are legally required to self-isolate if:

  • You test positive for COVID-19.
  • You have a cough, fever, shortness of breath, runny nose, or sore throat that is not related to a pre-existing illness or health condition.
  • You have been in contact with someone known to have COVID-19.
  • You have travelled outside Canada within the last 14 days.

You do not have to self-isolate if:

  • You are awaiting asymptomatic test results.
  • You have no symptoms of illness.
  • You have symptoms of illness that are related to a pre-existing illness or health condition.
  • You have tested negative for COVID-19.
  • You have tested negative for COVID-19 and have a cough, fever, shortness of breath, runny nose, or sore throat that is not related to a pre-existing illness or health condition. We do always suggest you stay home when sick with any illness, until symptoms resolve; however, if your COVID test is negative, this is not legally required.
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Occupational health & safety

Pointers for staying safe in your home during COVID 19 from the Government of Canada.

Here is a list of things you can do to manage and protect your exposure to COVID – 19 within your family.

  • Only one healthy person should provide care.
  • Do not share personal items with the ill person, such as toothbrushes, towels, bed linen, utensils or electronic devices.
  • Use a separate bathroom from the ill person, if possible.
    – If not possible, the ill person should put the toilet lid down before flushing.
  • Some people may transmit COVID-19 even though they do not show any symptoms. Wearing a mask, including a non-medical mask or face covering (i.e. made with at least two layers of tightly woven fabric, constructed to completely cover the nose and mouth without gaping, and secured to the head by ties or ear loops) can help protect others around you.
  • Prevent contact with animals, as there have been several reports of people transmitting COVID-19 to their pets.
  • If possible, people who are at higher risk of serious illness from COVID-19 should not care for someone with COVID-19.
    – These people include elderly persons, those with chronic medical conditions (e.g. heart disease, diabetes) or compromised immune systems.
  • If you need to be within 2 metres of the ill person, wear personal protective equipment:
    – A medical mask
    – Disposable gloves
    eye protection
  • Wear disposable gloves when touching the ill person, their environment and soiled items or surfaces.
  • Avoid re-using medical masks or gloves.
  • Clean your hands often for at least 20 seconds, especially after contact with the ill person and after removing gloves, face masks and eye protection.
  • Dry your hands with disposable paper towels.
    – If not available, use a reusable towel and replace it when it becomes wet.
  • You can also remove dirt with a wet wipe and then use an alcohol-based hand sanitizer containing at least 60% alcohol.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Medical masks are recommended for COVID-19 patients in the home and for protection for those providing direct care to COVID-19 patients at home.
  • N95 respirators must be reserved for healthcare workers and should not be used for caregiving at home.
  • If medical masks are not available, non-medical masks or face coverings (i.e. constructed to completely cover the nose and mouth without gaping, and secured to the head by ties or ear loops) can be worn by the ill person, if tolerable. This will cover their mouth and nose, and may prevent respiratory droplets from contaminating others or landing on surfaces.
  • A non-medical mask or face covering may also be worn by those providing direct care to COVID-19 patients at home. However, wearing a non-medical mask or facial covering in the community has not been proven to protect the person wearing it.
  • Strict hygiene and public health measures, including frequent hand washing and maintaining a physical distance of at least 2 metres from the ill person, will reduce the chance of being exposed to the virus.
  • Non-medical cloth masks should be carefully removed when soiled or damp, laundered in hot water and then dried thoroughly.
  • Hands must be cleaned before and after putting on and removing a mask.
  • Place used medical masks, gloves and other contaminated items in a lined container, secure the contents and dispose of them with other household waste.
  • Place possibly contaminated laundry, including non-medical cloth masks and facial coverings, into a container with a plastic liner and do not shake.
    – Wash with regular laundry soap and hot water (60-90°C), and dry well.
    – Clothing, linens and non-medical cloth masks and facial coverings belonging to the ill person can be washed with other laundry.
  • At least once daily, clean and disinfect surfaces that people touch often, such as toilets, laundry containers, bedside tables, doorknobs, phones and television remotes.
  • Use only approved hard-surface disinfectants that have a Drug Identification Number (DIN). A DIN is an 8-digit number given by Health Canada that confirms the disinfectant product is approved and safe for use in Canada.
  • When approved hard surface disinfectants are not available, for household disinfection, a diluted bleach solution can be prepared in accordance with the instructions on the label, or in a ratio of 5 millilitres (mL) of bleach per 250 mL of water OR 20 mL of bleach per litre of water. This ratio is based on bleach containing 5% sodium hypochlorite, to give a 0.1% sodium hypochlorite solution. Follow instructions for proper handling of household (chlorine) bleach.
  • If they can withstand the use of liquids for disinfection, high-touch electronic devices (e.g. keyboards, tablets, smartboards) may be disinfected with 70% alcohol (e.g. alcohol prep wipes) at least daily.
  • If you have always used the recommended precautions, then monitor yourself for symptoms for 14 days following your last close contact with the ill person.
  • Quarantine (self-isolate) at home for 14 days from your last exposure and contact your local public health authority if you have no symptoms but:
    – Cared for a person who has COVID-19 without the recommended personal protective equipment
    – Live with or had close physical contact (e.g. intimate partner) without using the recommended personal protective equipment
    – Live with or have had regular close contact (within 2 metres) with a person who has COVID-19 up to 48 hours prior to symptom onset or while they were symptomatic and not isolating
    – Had direct contact with the body fluids of a person who has COVID-19 (e.g. were coughed or sneezed on) without the recommended personal protective equipment
  • If you start to develop symptoms, isolate yourself as quickly as possible and contact your local public health authority for further instructions.
  • Medical masks if available, or non-medical mask or face covering
  • Eye protection (face shield or goggles) for use by caregiver
  • Disposable gloves (do not re-use) for use by caregiver
  • Disposable paper towels
  • Tissues
  • Waste container with plastic liner
  • Thermometer
  • Over the counter medication to reduce fever (e.g. ibuprofen or acetaminophen)
  • Running water
  • Hand soap
  • Alcohol-based hand sanitizer containing at least 70% alcohol
  • Dish soap
  • Regular laundry soap
  • Regular household cleaning products
  • One-step cleaner/disinfectant
  • Hard surface disinfectant, or if not available, concentrated (5%) liquid bleach and a separate container for dilution
  • Alcohol prep wipes or appropriate cleaning products for high-touch electronics
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